When it comes to customer services, we make sure to offer enough flexibility. Thus, at Capstone Project, we offer refund policy in case, if our customers are not satisfied with results and feel disappointed then this option could be used, under following conditions.
Although, being a leading academic service provider, we make sure to make on-time delivery. This is why, we encourage customers to take update from customer support team in case of any delivery issue. As, this rarely happens so, you are all free to know the reason beforehand. Still, in case if you want to use refund policy then following are the conditions:
Since we are known as the expert academic service providers, thus we have never experienced this kind of issue. Still, in case if you think that the quality of your paper is not up to the mark then you can ask for the refund under certain conditions:
There is a huge probability that technical issues might occur in the payment methods. If you experience following issues, then feel free to let us know.
If you have changed your mind or need to cancel your order due to any reason then you are allowed to do it, but only within the 24 hours. However, after this time limit your order could not be cancelled. Similarly, you can go also switch new order with the placed order (charges will be modified according to the number of pages, deadline, or academic level).
Well, at our platform the quality is guaranteed. While, we never make promise for grades. Since grades are a matter of colleges and teachers thus, we cannot take any guarantee regarding grades. Though, within the standard of quality we count on the ratio of plagiarism, title page, formatting, reference page, page number and other details.
First of all, this has never happened because we have experts who never fail to make customers satisfied. Still, in case, if you completely failed and got F grade in the paper, provided by our company then you can make claim within the period of three weeks. Also, please note that the restricted time period begins right from the day of your submission.
In case of the refund request or in any technical issue like being charged twice a time for the single order, it is necessary for the customer to take our customer support team in the loop of communication so that the required actions could be take promptly. On the same side, the claim must be made in within the period of three weeks, once the paper has been handed to you. Please note that we strictly restrict our customers to involve any third party in the matter, such as credit card facilitators or any other legal authorities.
This refers to the duration of time period within which customers are encouraged to make a claim for refund. Overall, the refund duration is of three weeks. Estimated period starts form the deadline of client’s order and lasts till the last day of subsequent three weeks. Any claim which will be made after the estimated period of time will not be applicable or acceptable.
Capstone Project and its customer support team strictly forbid customers for the chargeback. We kindly request and suggest customers to call our customer support team in action, to get problems resolved. However, in case of chargeback, the customers will be added in the list of fraudulent within our systems. Moreover, if we found and that any one is using our services or products for wrongful purposes then we have all rights to take any kind of strict legal action against him/her.
We generally take around 48 hours to look into the matter and to get issue analyzed by our QAD. After this, we likely to report higher management for the refund. Although, clients are requested to cooperate and to act patiently till we get the root cause of surety. Once the refund is approved genuinely, the payment will be delivered within the period of 24 hours.